DUBAI, 7th October, 2017 (WAM) -- The Dubai Airport Freezone Authority, DAFZA, has announced first smart customs free zone at GITEX Technology Week 2017.
DAFZA’s pavilion this year will showcase a group of smart innovative initiatives in customer experience and organisational leadership aimed at supporting Dubai Plan goal of establishing a leading platform and a smart city. It will also highlight cooperation between DAFZA and Dubai Customs in making DAFZA’s industrial complex the first smart area in security and customs services.
The area will provide security and customs services in an innovative and integrated manner through a Smart Centre which will streamline commercial activities within DAFZA’s industrial area without the need for human intervention that automates procedures around the clock.
The Centre will support live video communications with customs and security officers in case there are inquiries or requests to finish transactions or obtain shipment clearances via intelligent readers of customs data as well as exit permits. It will directly monitor the area through closed-circuit television and feature an advanced system for communicating between the customers and the intelligent service center.
To further promote satisfying customer experiences in the free zone, DAFZA has also unveiled a comprehensive, integrated and interactive Customer Relationship Management, CRM, system to solve any problem affecting the experiences and happiness of DAFZA’s customers.
DAFZA will also showcase for the first time its new "SINAPIS" project designed to manage digital blockchain transactions. The innovative project digitally connects the Authority’s ecosystem to provide customers with one window for all transactions with government agencies.
At the corporate level, the Freezone has transformed all HR functions and services into an innovative interactive digital platform in partnership with Oracle. DAFZA will be the first free zone in Dubai to implement a smart talent management system through the new Oracle platform TALEO.
In addition, DAFZA has introduced its new mobile platform, 'SMART Mir'ah, to enable its leadership to access the free zone's Key Performance Indicator Results and Operational Performance Indicator and Processes.
Amna Lootah, Assistant Director-General, Finance, Commercial and Customer Relations Division Foster of DAFZA Innovation and Future Unit, said, "DAFZA’s participation in GITEX affirms its belief in the need to keep abreast of technological developments and to learn about the latest innovations in the world of technology and communication."